Support

Support

Pen Selector

Need a new Pen for your Wacom tablet?  Wondering which Stylus is best for your touch computer?  Try our Pen Selector to find a pen or stylus that’s compatible with your device.

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Deliveries

For information about delivery times, shipment options, international shipping, pickups, and order changes please click here for our Delivery section.

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Email Support

Can't find the answers you're looking for? Use the Contact Us form and we will get back to you shortly.
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Returns/Refund Policy 

No exchanges, returns or refunds will be given if you have simply changed your mind. 

We offer a 14 day satisfaction guarantee on select products. You can find out which products are covered by this guarantee here

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

 
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Repairs

If a hardware defect is suspected our staff will assist you with diagnostic steps to verify the defect and to inform you of the return location and procedure. For repairs and returns, a return merchandise authorisation (RMA) will be issued.

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Tablet Drivers

A hardware driver is a small computer program that allows your computer to interact with Wacom products. It is important to download the most recent driver to ensure that your device is working properly and that you can access its full array of features.
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Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Product Manuals

User manuals are located on the tablet driver CD, and are created for each Wacom product to address questions about the installation process and commonly-used product features. The user manual is on your tablet driver CD that came in your package, but click here if you'd like to download the PDF file from our website.

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