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14 day Satisfaction Guarantee


The following policy applies to the sale of goods and rendering of services provided by BuyWacom Australia through the website. Specifically the 14 day Satisfaction Guarantee is only applicable to a purchase of a complete Intuos or Intuos Pro tablet. This policy does not apply to purchases of older Intuos or Bamboo Generations, Refurbished Product, Interactive Pen Displays, Cintiq or tablet accessory purchases. Accessories purchased in conjunction with an Intuos or Intuos Pro tablet for use on said Intuos or Intuos Pro tablet are included in this policy.


A customer makes a purchase on as per normal. Within 14 days of receiving this purchase if the customer is dissatisfied with the product they may return it for a refund to their credit card of the purchase price, less the freight component of the original purchase. The return freight cost is the customers burden and we require goods to be sent via registered post. (Approx $15-$25 from most major cities depending on tablet size) 

Customers wishing to return goods due to dissatisfaction must contact BuyWacom Australia via email  within 14 days of receiving goods. BuyWacom Australia will confirm the condition and completeness of the goods once contacted. If satisfied with the customers description of the condition BuyWacom Australia will issue return instructions to the customer.

Condition of Goods

To receive a full refund the goods must be returned in excellent condition complete with all packaging, manuals, CD's and any free with purchase promotional goods. If the goods are in less than excellent condition or missing any packaging etc.. they cannot be returned under this policy.

Wacom’s Satisfaction Guarantee in addition to your Statutory Guarantees

This 14 day Satisfaction Guarantee is in addition to any rights you may have under Australian Consumer Law and our Asia Pacific Limited Warranty, details of which can be found online at


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